What Our Patients Say

As our patients are always our priority, we're always pleased to receive regular messages of thanks and appreciation, which we share with the whole team as apt recognition of their dedication and service.

Here are just a few comments from our patients:

I would like to say how happy we were with the service provided by your two members of staff today. They were extremely good humoured and very considerate in their behaviour towards my wife's elderly cousin in transporting her to the nursing home. They also showed extreme kindness to her in pulling into a lay-by and allowing her one last view of St Michael's Mount and one large breath of fresh sea air. She was extremely grateful for that.

SE 2023

Your crew on the day were lovely: reassuring but professional and competent. As I was not travelling with mum in the vehicle, it was very important for me to feel she was in safe hands!

CH 2022

We were very happy with Mum's experience in your ambulance on Wednesday, she was comfortable and well looked after by the crew, who she said were very friendly.

KS 2022

I had the good fortune to be picked up by one of your ambulance teams yesterday (7th Dec). They were the very best. Caring, professional and superb at making me feel at ease. I would be grateful if you would pass my sincere thanks on to all three of them, they are first class ambassadors for your organisation.

Mr J Heath 2021

When the ambulance crew, John and Joel arrived on the ward the palliative nurse was present and provided feedback afterwards to say how accommodating and competent they were. They did their best to ensure this lady was as comfortable as possible for the journey home and our nurses remarked on their caring and compassionate attitude towards our patient and her relatives.

RD&E NHS Foundation trust 2021

The ride was smooth. I was well taken care of. It was a pleasure to engage in interesting conversation during the ride. The crew supervised a careful handover to LHR staff before heading back to Cornwall.

EM 2022

Thank you so much for all your help with transporting my parents down and back up the many steps of Lusty Glaze. Your Team were fantastic, so friendly it felt as though we'd always known them, they did a wonderful job and to know they were in such good hands put our minds at rest. You made 3 lots of dreams come true.

JC 2022